Jonathan Arends

Lead UX & Product Designer

No hype. Just clear outcomes and systems that scale.

I help government and organizations (re)design complex digital services—from research and service design through product strategy and implementation.

Product & Service Design Case Studies

  • UI Strategy & Design Systems for National Educational Ecosystem

    Client: Stichting Studielink & SURF

    Explore how Lead Product Designer Jonathan Arends is building a unified, framework-agnostic design system for the Dutch national higher education ecosystem.

    Audience: Enterprise Architects, Design System Managers, EdTech Product Leads managing complex, multi-framework digital transformations

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  • Digital Transformation of the EU Asylum Identity & Registration Platform

    Client: Immigratie- en Naturalisatiedienst

    Read how Lead Product Designer Jonathan Arends engineered a trauma-informed, highly accessible digital intake workflow for the Dutch Immigration Service (IND).

    Audience: GovTech Service Designers, Accessibility Advocates, Public Sector Innovation Directors focused on vulnerable user groups

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  • Bootstrapping a Caribbean Super App via Modular Architecture

    Client: Florin

    Designing a scalable Caribbean "everything-app" via modular architecture by aggregating third-party APIs to solve friction for both tourists and locals.

    Audience: UX Design, Tech Leadership, Product Management

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  • AI-Driven Digital Twin Interfaces for Global Port Logistics

    Client: Port of Rotterdam

    Discover how Lead Product Designer Jonathan Arends utilized an interactive AI digital twin prototype to secure a major contract with the Port of Rotterdam.

    Audience: AI Product Managers, Pre-Sales Directors, Logistics/Supply Chain Innovation Leads seeking to build trust in "black-box" AI models.

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  • Designing a High-Trust, Zero-Tracking Agile Facilitation Suite

    Client: sprinting.tools

    Architecting a fast, privacy-first modular workbench to replace bloated enterprise software for Agile software engineering and cross-functional product teams.

    Audience: UX Design, Tech Leadership, Product Management

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  • Modernizing Critical Justice Infrastructure for Dutch Probation Services

    Client: Reclassering Nederland

    See how Lead UX Designer Jonathan Arends designed a contract-winning demo that modernized legacy justice systems and secured a major national probation tender.

    Audience: Enterprise Transformation Leads, Agency Directors (Netcompany), B2B SaaS Product Managers dealing with immense technical debt.

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  • Streamlining DORA & Cybersecurity Reporting for 500+ Institutions

    Client: Autoriteit Financiële Markten (AFM)

    Discover how Lead UX Designer Jonathan Arends transformed the AFM's portals, implementing data-driven design and shipping the first DORA reporting system.

    Audience: Enterprise Design Leaders, FinTech Product Owners, Regulatory/GovTech Hiring Managers looking for UX maturity and empirical governance

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  • Event photos, shared effortlessly

    Client: Event.photo

    Designing a mobile-first event photo sharing platform with secure QR-based access, multi-role workflow support, and direct photographer commerce integrations.

    Audience: UX Design, Tech Leadership, Product Management

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